Privacy Policy

1. Information We Collect

When you shop at Urbanity, we collect information you provide directly:

• Name, email address, and phone number
• Shipping and billing addresses
• Payment information (processed securely via our payment partners)
• Order history and preferences

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Send order updates and delivery notifications
• Provide customer support
• Improve our products and services
• Send marketing communications (with your consent)

3. Data Protection

We implement appropriate security measures to protect your personal information. Your data is stored securely and is only accessed by authorized personnel who need it to perform their jobs.

4. Third-Party Sharing

We do not sell your personal information. We may share your data with trusted third parties who assist in operating our website, processing payments, and delivering orders, under strict confidentiality agreements.

5. Cookies

Our website uses cookies to enhance your shopping experience. You can choose to disable cookies through your browser settings, though this may affect website functionality.

6. Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate data
• Opt out of marketing communications
• Request deletion of your data

7. Contact Us

For questions about this privacy policy, contact us at +256 774 049 234 or visit us at Kingsgate 2 Mall, Shop No. G-04, Ggaba Road, Kabalagala, Kampala.